RETURNS MANAGEMENT

Ecommerce Returns Management UK

Receive, inspect, grade and restock customer returns under one agreed process.

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Fulfilment designed around your operation

Returns drain customer-service time and create inaccurate stock when they are not handled consistently. Vox receives returns, checks them against your rules and routes suitable items back into available inventory.

What Vox handles

✓ Return receipt and identification✓ Condition inspection✓ Restock or quarantine workflows✓ Photo evidence where agreed✓ Rework and repacking✓ Inventory updates

How onboarding works

01We review your products, parcel profile, channels and current operational pain points.
02Vox connects your sales channels, agrees receiving and fulfilment processes, and plans stock transfer.
03Stock is received and checked before orders go live, with onboarding possible within 72 hours of signing the SLA.

COMMON QUESTIONS

Ecommerce Returns Management UK FAQs

How much does returns processing cost?

Standard returns processing is currently priced from £1.50 per return plus VAT, subject to the required inspection and rework.

Can returned products be restocked?

Yes, when they meet the condition rules agreed with the client.

Can Vox photograph damaged returns?

Photo evidence can be included where agreed as part of the returns process.

Do you provide customer return labels?

Return carrier and label arrangements are confirmed during onboarding based on the chosen service.

Ready to remove fulfilment from your bottleneck?

Get an indicative monthly estimate, then speak with Vox to unlock any offers your business qualifies for.

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