Last Updated: October 2025

At Vox Fulfilment Ltd (“we”, “our”, “us”), your privacy is extremely important to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you visit our website (voxfulfilment.co.uk) or use our fulfilment services.

1. Who We Are

Vox Fulfilment Ltd is a UK-based third-party logistics (3PL) and order fulfilment provider, helping eCommerce businesses grow through efficient warehousing, storage, and dispatch solutions.
Registered Address: Barnstaple, North Devon, UK

Company No: 16731051

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: contact@voxfulfilment.co.uk
Phone: 0330 043 7219

2. Information We Collect

We may collect and process the following types of information:

• Contact Information: Name, email address, phone number, and business details.
• Account & Order Data: Product SKUs, order volumes, and fulfilment requirements.
• Website Usage Data: IP address, browser type, cookies, and analytics data.
• Communications: Messages, emails, or calls exchanged with our support team.

3. How We Use Your Information

We use your personal data to:

• Provide fulfilment, warehousing, and logistics services.
• Respond to enquiries and provide quotes.
• Improve our website, operations, and customer experience.
• Send service updates, invoices, and payment reminders.
• Comply with legal and regulatory obligations.

4. Lawful Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

• Contract: When processing your data is necessary to deliver our services.
• Consent: When you have opted in for marketing or newsletters.
• Legal Obligation: When required by UK law.
• Legitimate Interest: When processing is necessary to operate and improve our business.

5. Sharing Your Information

We never sell or rent your personal data. We may share it only with trusted partners who help us operate our business, such as:

• Couriers and shipping providers (e.g., DPD, Royal Mail)
• IT and software vendors (e.g., CRM, WMS systems)
• Professional advisers (accountants, legal consultants)
• Regulators or authorities if required by law

All third parties are bound by strict confidentiality and data protection obligations.

6. International Data Transfers

Some of our trusted service providers may process data outside the UK or EEA.
In such cases, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your personal data.

7. Data Retention

We keep your data only for as long as necessary to fulfil our purposes:

• Client account records: Up to 6 years after the end of your relationship.
• Marketing data: Until you opt out.
• Website logs and cookies: See our Cookie Policy for details.

8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data.
• Request correction or deletion.
• Object to or restrict processing.
• Withdraw consent at any time (where applicable).
• Request data portability (transfer of your data).

To exercise these rights, contact us at contact@voxfulfilment.co.uk.

9. Cookies and Tracking

We use cookies and similar technologies to improve website functionality and user experience.
For detailed information, please read our Cookie Policy.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.
The latest version will always be available on our website with the “Last Updated” date shown at the top.

Contact Us

If you have any questions or concerns about our Privacy Policy or data practices, please reach out to:
contact@voxfulfilment.co.uk
0330 043 7219